In the name of sustainable fashion, all items are vintage, second hand, or made from 'end of roll' fabrics. All items are sourced in Canada from rag houses (recycling plants for clothing), from local thrift stores, who donate back to the community with the profits made from the items we purchase, or from local designers, and material stores who offer certified eco or 'end of roll' options.
All items and materials are carefully selected to go with the vibe and ethical values of the shop. All second hand items of clothing are laundered to ensure they are properly sanitized before they are put up for sale.
We strive to source items with a make up of quality materials ex: natural fibres. We seek out as many vintage items as possible (20 years +), but this is not the focus of our shop, therefore, you will find contemporary pieces as well, which are also second hand, and of a certain quality, aesthetic and/or brand.
Are your brand name products authentic?
All items are authentic unless stated otherwise.
What does 'rework' mean?
'Rework', reconstructed', 'up-cycled', re-designed and 'altered' are all words we use to refer to the way we take vintage and second hand clothes, and use their material to sew our original designs. For example, we might take a vintage Adidas t-shirt and make it into a "reworked" tube top.
Who reworks / makes the items and where?
The re-designed and 'in house' items are designed and sewn by the shop creator (Jess) in Saguenay, Quebec, and an independent designer (Polina), located in Montreal, Quebec, who is a new member to the Firebird team as of February 2021, and who is paid fairly.
What sizes do you offer?
At the moment, we offer sizes XS-XL (2XL in some items).
To note that we offer custom options for those who may be smaller or larger, or if you simply do not find your size on our website at the time you are searching. Please fill out our custom section and we will be happy to discuss the possibilities with you!
Please be mindful that we are a small business, and we do our best to accomodate all sizes.
PRODUCT INFO CONTINUED
We are not affiliated with any of the brands that we sell. We source pre-owned pieces/ material, and use the material to create our own pieces.
The time taken to source the items, make, repair, rework, repurpose our pieces, as well as any other materials that we use are accounted for in our profits.
*All items are pre-owned/pre-loved and therefore, some items may have signs of wear. Obvious flaws will either be noted in the descriptions or visible in the pictures. That being said, sometimes we miss things. If you receive a damaged item, please contact us. If the damage was listed in the description, the item is not eligible to be returned. Please do not hesitate to ask questions before purchasing.
SHIPPING AND TRACKING
FREE SHIPPING ON ORDERS OVER $200 (Canada and USA)
Once you place an order, you will receive an automatic confirmation email.
Once your order has been processed and shipped, you will receive another email with your tracking number.
All packages are sent with tracking, and are insured. If there is an issue with your delivery, please contact the shipping company directly as it is their responsibility once the item has been shipped.
Please allow for 2-4 business days from the time you place your order for a status update.
Shipping time and cost:
Processing: 1-3 business days
Shipping: 1-6 business days
Between $13-$18CAD depending on your province
Processing: 1-3 business days
Shipping: 6-10 business days
$18CAD flat rate across the US
Please ensure your shipping address is correct, as we cannot re-direct packages once they have been dispatched. In the event that you typed in the wrong address, please contact us as soon as possible to let us know, and if we have not shipped the item yet, it can be changed without a problem.
If the item has been shipped, the return shipping fees and the fee to ship the item out to the correct address is the customer's responsibility.
We are not responsible for international taxes and duties as well as state and local taxes accrued for your purchase. Those fees are the sole responsibility of the customer.
Items can be returned within 7 days after you receive your order.
Refunds are not offered, however, a store credit will be issued, which never expires.
Please note that shipping fees are covered by the customer in the event of a return.
Custom orders and sale items are 'final sale' and are not eligible to be returned.
If you have any questions with regards to our policies, please email firstname.lastname@example.org
for more information.